The Engaged CRM is currently integrated into several different VOIP telephony systems.
These systems allow a fully integrated click to dial service along with the recording and retrieval of call recordings from within your application screens or call history reporting.
All calls are recorded and timed to allowing for detailed telephony reporting showing time Idle time in call and time in wrap of a call.
Makes compliance checks simple with each call identified within the application.
The Engaged CRM call history report gives a breakdown of each attempt made against a specific application giving information regarding who and when made the attempt, who the call was made too, the time spent in idle, in call and wrap. Each row Item then contains a play icon which will retrieve the call recording and play using an in-built player.